📋 This policy is published in Georgian as it is governed by Georgian law. An English summary is provided in the section headers.
SMART-FIX
Terms, Conditions and Consumer Policy
Consumer Policy
Last updated: June 2026შპს „სმარტ ფიქს" · ს/ნ 405 764 463Effective from date of publication
This Policy describes the rights and obligations of LLC „სმარტ ფიქს" and its customer. The document is based on the Law of Georgia on Protection of Consumer Rights and the Civil Code of Georgia.
1 General Provisions
SMART-FIX is a provider and integrator of smart locks, video intercoms, security cameras, thermostats and related devices, and is also the official, authorized service partner of ALTA and LOX in Georgia.
This Policy applies to the Customer — a natural person acquiring goods/services for personal (non-commercial) purposes. By placing an order, the Customer confirms that they have reviewed and agreed to this Policy.
2 Definitions
Trader — LLC „სმარტ ფიქს" (ID 405 764 463).
Customer — a natural person acquiring goods/services for personal use.
Goods — a movable item (e.g. smart lock, camera, thermostat).
Service — installation, setup, configuration, technical service, system updates.
Distance contract — concluded without the parties' simultaneous physical presence (website, WhatsApp, phone).
Statutory warranty — the mandatory, free warranty of goods' conformity with the contract.
Commercial warranty — a voluntarily assumed additional obligation.
3 Pre-Contract Information
Before concluding the contract we provide: the main characteristics of the goods/service; the trader's identity and contact details; the total price; payment, delivery and performance terms and timeframes; the terms of the right of withdrawal; and information on statutory and commercial warranty.
4 Order and Contract Formation
Orders can be placed via the website, WhatsApp, or phone. The contract is considered concluded only once SMART-FIX confirms receipt of the order. In case of an obvious pricing error, SMART-FIX is not obliged to sell the goods at the incorrect price; any amount paid in advance is refunded in full in such a case.
5 Price, Payment & Installment
Prices are stated in GEL (₾), VAT included. Where it states "installation included in price", the price covers only standard installation. Non-standard work is compensated additionally, with the Customer's prior consent.
Bank InstallmentWhen purchasing on installment, the payment agreement is concluded between the Customer and the bank. The bank is responsible for the terms of the installment plan; SMART-FIX only provides the goods/service.
6 Delivery, Installation and Acceptance
Delivery is carried out across Georgia. The installation date is agreed in advance.
AcceptanceUpon completion of installation, SMART-FIX demonstrates the proper operation of the device, and the Customer confirms acceptance. This confirmation does not limit the statutory warranty for defects discovered later.
7 Customer Obligations
For proper installation and operation, the Customer ensures: access to the installation site; the technical soundness of the door/frame; power supply and a stable Wi-Fi/internet connection. SMART-FIX is not liable for defects caused by the pre-existing condition of the Customer's premises.
8 Right of Withdrawal (14 Days)
In the case of a distance contract, the Customer has the right to withdraw from the contract within 14 calendar days. Law, Art. 13
14
Days to withdraw
14
Days to return goods
14
Days for refund
When the right of withdrawal does not apply
Individually customized solutions — goods/configuration made to the Customer's personal specifications.
Fully performed services — if installation/service was fully completed within the 14-day period with the Customer's prior explicit consent.
Inseparably installed goods that became integrated with another item after delivery.
9 Statutory Warranty — Conformity
Key timeframes
The statutory warranty period is 2 years from receipt of the goods.
For defects discovered within 6 months, the burden of proof lies with SMART-FIX.
After 6 months, the burden of proof shifts to the Customer.
10 Commercial Warranty
Certain products come with an additional commercial warranty (e.g. HuTools HT 69 — 24 months). This warranty is a voluntary addition to the statutory warranty and does not worsen the rights granted by law.
11 Technical Service and Call-out Fee
As an authorized service partner of ALTA and LOX, SMART-FIX provides installation, setup, configuration, remote control, and system updates.
Call-out FeeIf a technician's call-out finds no confirmed defect, or the issue is caused by the Customer, the call-out is charged at the current rate, which is communicated to the Customer in advance.
12 Third-Party Platforms
Some smart devices function through third-party applications (e.g. Tuya, Smart Life, Tapo). SMART-FIX is not responsible for the operation of these platforms or changes to their policies.
13 Limitation of Liability
To the extent permitted by law, SMART-FIX's liability is limited to the value of the relevant goods/service and does not extend to indirect or consequential damages.
14 Force Majeure
SMART-FIX is not liable for failure to fulfill obligations if caused by circumstances beyond its reasonable control (natural disaster, epidemic, global disruption of energy/internet supply).
15 Complaint Handling Procedure
When submitting a complaint, please indicate: your name and contact details; the order number or date; and a description of the issue. We review complaints within 10 business days.
16 Dispute Resolution
The parties will attempt to resolve disputes through negotiation. If agreement cannot be reached, the Customer is entitled to apply to the Georgian National Competition and Consumer Protection Agency or the courts of Georgia.
17 Personal Data Protection
We process personal data solely for the purposes of order fulfillment, delivery, installation, service, and statutory obligations, in accordance with the Law of Georgia on Personal Data Protection.
18 Intellectual Property
The website's content — trademarks, logo, text, photos and design — is the property of SMART-FIX. Its use without permission is prohibited.
19 Final Provisions
This Policy is governed by the legislation of Georgia. SMART-FIX is authorized to update this Policy; updates take effect upon publication on the website.
Annex — Standard Withdrawal Form
Complete only if you wish to withdraw from the contract.
To: LLC „სმარტ ფიქს" (ID 405 764 463), Tbilisi · info@smart-fix.ge
I hereby give notice that I withdraw from my contract for the following goods/service: ______________________
Order / receipt date: ______________________
Name, surname: ______________________
Address: ______________________
Date and signature: ______________________
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Authorized SMART Home Ecosystem
Professional design, management and integration of high-tech ecosystems, biometric security and smart home systems.
Usually within 1-3 business days we agree on a convenient time and complete the installation in a single visit - no extra call-out needed.
2. What happens if the power goes out?
Our locks run on a lithium battery or AA/AAA batteries — a permanent power connection is not required. The only exception is outdoor/gate locks, where a permanent power supply is recommended for extra reliability.
3. Can I buy on installment?
Yes - every smart lock is available with Bank of Georgia's 0% installment plan, from 3 to 24 months, applied for directly on the site.
4. What if I lose my access code or key?
Full responsibility for the security of keys, access codes and cards rests with the lock's owner — the company cannot remotely recover a lost key or code. Recommendation: keep a spare key in a safe place and replace a depleted battery promptly.
5. What warranty do the products have?
Yes, every device comes with warranty coverage — ranging from 1 to 2 years depending on the model and manufacturer, covering manufacturing defects.
6. Does it work without internet?
Yes, core functions (unlocking by code or card) work without internet; remote control and notifications require a Wi-Fi connection.
7. Can I replace my existing lock without installing a new door?
Yes, in most cases the smart lock is installed on your existing door, matching standard sizes — a new door is not required.
8. If the device breaks down, how much does a call-out cost?
If the defect is a manufacturing fault, the call-out and repair are free under warranty. If the issue has another cause (e.g. a lost code, misuse), the call-out is charged at a rate communicated in advance.
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