📋 This policy is published in Georgian as it is governed by Georgian law. An English summary is provided in the section headers.
SMART-FIX
Terms, Conditions and Consumer Policy
Consumer Policy
Last updated: June 2026შპს „სმარტ ფიქს" · ს/ნ 405 764 463Effective from date of publication
This Policy describes the rights and obligations of LLC „სმარტ ფიქს" and its customer. The document is based on the Law of Georgia on Protection of Consumer Rights and the Civil Code of Georgia.
1 General Provisions
SMART-FIX is a provider and integrator of smart locks, video intercoms, security cameras, thermostats and related devices, and is also the official, authorized service partner of ALTA and LOX in Georgia.
This Policy applies to the Customer — a natural person acquiring goods/services for personal (non-commercial) purposes. By placing an order, the Customer confirms that they have reviewed and agreed to this Policy.
2 Definitions
Trader — LLC „სმარტ ფიქს" (ID 405 764 463).
Customer — a natural person acquiring goods/services for personal use.
Goods — a movable item (e.g. smart lock, camera, thermostat).
Service — installation, setup, configuration, technical service, system updates.
Distance contract — concluded without the parties' simultaneous physical presence (website, WhatsApp, phone).
Statutory warranty — the mandatory, free warranty of goods' conformity with the contract.
Commercial warranty — a voluntarily assumed additional obligation.
3 Pre-Contract Information
Before concluding the contract we provide: the main characteristics of the goods/service; the trader's identity and contact details; the total price; payment, delivery and performance terms and timeframes; the terms of the right of withdrawal; and information on statutory and commercial warranty.
4 Order and Contract Formation
Orders can be placed via the website, WhatsApp, or phone. The contract is considered concluded only once SMART-FIX confirms receipt of the order. In case of an obvious pricing error, SMART-FIX is not obliged to sell the goods at the incorrect price; any amount paid in advance is refunded in full in such a case.
5 Price, Payment & Installment
Prices are stated in GEL (₾), VAT included. Where it states "installation included in price", the price covers only standard installation. Non-standard work is compensated additionally, with the Customer's prior consent.
Bank InstallmentWhen purchasing on installment, the payment agreement is concluded between the Customer and the bank. The bank is responsible for the terms of the installment plan; SMART-FIX only provides the goods/service.
6 Delivery, Installation and Acceptance
Delivery is carried out across Georgia. The installation date is agreed in advance.
AcceptanceUpon completion of installation, SMART-FIX demonstrates the proper operation of the device, and the Customer confirms acceptance. This confirmation does not limit the statutory warranty for defects discovered later.
7 Customer Obligations
For proper installation and operation, the Customer ensures: access to the installation site; the technical soundness of the door/frame; power supply and a stable Wi-Fi/internet connection. SMART-FIX is not liable for defects caused by the pre-existing condition of the Customer's premises.
8 Right of Withdrawal (14 Days)
In the case of a distance contract, the Customer has the right to withdraw from the contract within 14 calendar days. Law, Art. 13
14
Days to withdraw
14
Days to return goods
14
Days for refund
When the right of withdrawal does not apply
Individually customized solutions — goods/configuration made to the Customer's personal specifications.
Fully performed services — if installation/service was fully completed within the 14-day period with the Customer's prior explicit consent.
Inseparably installed goods that became integrated with another item after delivery.
9 Statutory Warranty — Conformity
Key timeframes
The statutory warranty period is 2 years from receipt of the goods.
For defects discovered within 6 months, the burden of proof lies with SMART-FIX.
After 6 months, the burden of proof shifts to the Customer.
10 Commercial Warranty
Certain products come with an additional commercial warranty (e.g. HuTools HT 69 — 24 months). This warranty is a voluntary addition to the statutory warranty and does not worsen the rights granted by law.
11 Technical Service and Call-out Fee
As an authorized service partner of ALTA and LOX, SMART-FIX provides installation, setup, configuration, remote control, and system updates.
Call-out FeeIf a technician's call-out finds no confirmed defect, or the issue is caused by the Customer, the call-out is charged at the current rate, which is communicated to the Customer in advance.
12 Third-Party Platforms
Some smart devices function through third-party applications (e.g. Tuya, Smart Life, Tapo). SMART-FIX is not responsible for the operation of these platforms or changes to their policies.
13 Limitation of Liability
To the extent permitted by law, SMART-FIX's liability is limited to the value of the relevant goods/service and does not extend to indirect or consequential damages.
14 Force Majeure
SMART-FIX is not liable for failure to fulfill obligations if caused by circumstances beyond its reasonable control (natural disaster, epidemic, global disruption of energy/internet supply).
15 Complaint Handling Procedure
When submitting a complaint, please indicate: your name and contact details; the order number or date; and a description of the issue. We review complaints within 10 business days.
16 Dispute Resolution
The parties will attempt to resolve disputes through negotiation. If agreement cannot be reached, the Customer is entitled to apply to the Georgian National Competition and Consumer Protection Agency or the courts of Georgia.
17 Personal Data Protection
We process personal data solely for the purposes of order fulfillment, delivery, installation, service, and statutory obligations, in accordance with the Law of Georgia on Personal Data Protection.
18 Intellectual Property
The website's content — trademarks, logo, text, photos and design — is the property of SMART-FIX. Its use without permission is prohibited.
19 Final Provisions
This Policy is governed by the legislation of Georgia. SMART-FIX is authorized to update this Policy; updates take effect upon publication on the website.
Annex — Standard Withdrawal Form
Complete only if you wish to withdraw from the contract.
To: LLC „სმარტ ფიქს" (ID 405 764 463), Tbilisi · info@smart-fix.ge
I hereby give notice that I withdraw from my contract for the following goods/service: ______________________
Order / receipt date: ______________________
Name, surname: ______________________
Address: ______________________
Date and signature: ______________________
#გასმარტე
Home
Office
Villa
Block
Entry
Garage
Warehouse
Restaurant
Hotel
Café & Bar
Authorized SMART Home Ecosystem
Professional design, management and integration of high-tech ecosystems, biometric security and smart home systems.
Bank of Georgia installment available on all Smart locksInstallment ›
9:41
Live
SMART-FIX
Smart Home
Lights
Active
Curtains
Open
Thermostat
--°
Camera
HD Live
17+
Years Experience
1000+
Projects Done
5.0★
Facebook Rating
Premium Devices
Smart Devices
EXCLUSIVE
HT 69 Special Edition
3D Face ID + Fingerprint
Smart Life / Tuya Remote Control
Auto Lock + alarm
Aluminum body · 24 months warranty
Access Methods
Face Recognition (3D Face ID)Yes
FingerprintYes · <0.5s
Digital CodeAnti-peeping
IC Card (RFID)100+ user
Mobile ApplicationTuya / Smart Life
Mechanical KeyEmergency
Smart Features & App
Remote UnlockFrom anywhere
Temporary CodesOne-time / Timed
Activity LogReal-time
User ManagementFrom smartphone
Security & Protection
Auto LockYes
Security AlarmYes
Do Not Disturb ModeYes
750 ₾1,200 ₾
0% installment · 63 ₾/mo
Standard installation included
NEW
SX 27 Smart Lock
3D Face Recognition + Display
Fingerprint + Keypad PIN
IP66 Waterproof / Dustproof
Emergency USB Charging
Access Methods
Face Recognition3D Display
FingerprintBuilt-in Sensor
PIN CodeKeypad 0–9
Mobile AppRemote Unlock
Mechanical KeyEmergency
Weather Resistance & Build
IP66 RatingWaterproof / Dustproof
Outdoor UseRain & Humidity Resistant
Body MaterialReinforced Alloy
DisplayAnti-glare LCD
Smart Control & Power
Unlock Record HistoryIn App
Remote NotificationsYes
Emergency USB PortPower Bank
Anti-Vandal BodyYes
799 ₾1,050 ₾
0% installment · 67 ₾/mo
Standard installation included
Stock: 5 units
LOX 659 Outdoor
Waterproof + Tuya Smart ecosystem
9-language voice support
Face ID
Emergency USB
Access Methods
Fingerprintკი
Digital Codeსენსორული კლავ.
IC Cardკი
Mobile APP (Tuya)კი
Mechanical Keyკი
Face idკი
Camera & Indoor Screen
Outdoor HD CameraBuilt-in
Waterproof BodyIP65
Tuya Intelligenceკი
Power & Multi-language
Battery2500 mAh Li
ChargingMicro USB
Power Bank Emergency Powerკი
Voice Languages9 ენა
970 ₾
0% installment · 81 ₾/mo
Standard installation included
LOX 934 Master
Handle built-in Semiconductor sensor
Photo-call + HD Digital Door Viewer
APP Remote Unlock + Visitor photo
Emergency USB charging
Access Methods
FingerprintBuilt into handle
Digital CodeVirtual Password
IC CardEncrypted
Mobile APPRemote Unlock
Mechanical KeyEmergency
Built-in Camera & Video Call
Doorbell FunctionYes
Auto-photo on callYes
Photo instantly on AppYes
HD Digital Door ViewerYes
Smart Control & Power
Unlock Record HistoryIn App
Remote NotificationsYes
Emergency USB PortPower Bank
Anti-Vandal BodyYes
650 ₾850 ₾
0% installment · 55 ₾/mo
Standard installation included
LOX 956
3D Face ID + Palm Vein + Fingerprint
Video intercom + Doorbell + Built-in screen
Tuya WiFi APP — no adapter needed
Door thickness 30–100mm · USB emergency power
Access Methods
3D Face Recognitionბიომეტრ. სკანი
Palm Vein Scanსპეც. ზონა
Fingerprintკი
PIN Code + IC Cardკომბინ. ზონა
Mobile APP (Tuya)Direct WiFi
Mechanical Keyფარული ჭრილი
Multimedia & Smart Control
Video Intercomორმხრივი
Screenshot & Video Recordingკი
Built-in mini screenდრო + სტატუსი
Doorbell Buttonგარე პანელი
Tuya WiFi APPადაპტ.-გარეშე
Security & Tech Specs
Auto Lockკი
Temporary Passwordერთჯერადი/ვადიანი
Activity LogAPP-ში სრულად
Push Alertმომენტალური
USB Emergency PowerPower Bank
Door Thickness30–100 მმ
Height × Width388 × 38 მმ
900 ₾
0% installment · 75 ₾/mo
Standard installation included
lox 954 Smart Lock
Two-way video intercom
App Remote Control
waterproof
Tuya WiFi APP
Access Methods
Digital Code / Virtual Passკი
Card / Combinationკი
Mobile Applicationკი
Mechanical Keyავარიული
fingerprintკი
Video Intercom
Call → NotificationApp-ზე
Remote Unlock from Videoკი
კი
waterproofკი
750 ₾
0% installment · 63 ₾/mo
Standard installation included
Smart lock LOXI 620
WiFi + Bluetooth
fingerprint
IC CARD
smart function
fingerprintკი
PIN code + IC cardკი
Mobile app tuya
sensor
Handle built-in Semiconductor sensorკი
battery
4 pieces AA
450 ₾550 ₾
0% installment · 38 ₾/mo
Standard installation included
Smart Thermostat
0.5°C accuracy · LED touch screen
Boiler & underfloor system control
Google Assistant & Amazon Alexa
5+1+1 weekly schedule · Eco mode
Smart Features & Remote Control
Tuya / Smart Life APPმსოფლიოდან
Google & Alexaხმოვანი მართვა
Auto scenariosსახლში მისვლისას
Accuracy±0.5°C
Scheduling & Energy Efficiency
Weekly Schedule5+1+1 დღე
Eco Modeხარჯის შემცირება
CompatibilityBoiler + იატაკქვეშა
Security & Memory
Child Lockბავშვებისგან დაცვა
Settings Memoryდენის გათ.-ზე
Designშავი · LED ეკრანი
350 ₾450 ₾
0% installment · 30 ₾/mo
Standard installation included
Tapo C410 Camera
2K 3MP · Full-Color night vision · 150° angle
180 days battery · Wire-Free
AI person detection · Voice alarm
MicroSD 512GB + Tapo Care Cloud
Visual & Autonomy
Resolution2K QHD 3MP
Night VisionFull-Color Spotlights
View Angle150°
Battery180 დღე / მუხტი
Solar Panelთავსებადი (ოპც.)
CableWire-Free
AI Recognition & Security
AI Smart Detectionადამიანი · Pet · ავტო
Activity Zonesკი
Sound & Light Alarmკი
Two-way Audioკი
ProtectionIP65
MicroSD512 GB-მდე
Cloud StorageTapo Care
EcosystemGoogle / Alexa
230 ₾
0% installment · 20 ₾/mo
Delivery across Georgia
NEW
Tapo C425 Smart Camera
2K QHD 4MP · Full-Color night vision
300 days · 10,000mAh · Magnetic mount
AI Person + Pet + Vehicle · Activity zones
IP66 · MicroSD 512GB + Cloud · Alexa & Google
Visual & Autonomy
Resolution2K QHD 4MP
Night VisionFull-Color Spotlights
View Angle150°
Battery10,000 mAh · 300 დღე
Magnetic Mountკი — მარტივი მონტ.
Solar Panelთავსებადი (ოპც.)
Cable100% Wire-Free
AI Smart Intelligence & Protection
AI Smart Detectionადამიანი · Pet · ავტო
Activity Zonesკი
Sound & Light Alarmკი
Two-way Audioკი
Build & Memory
ProtectionIP66 — უმაღლესი კლასი
MicroSD512 GB-მდე
Tapo Care Cloudკი
EcosystemGoogle / Amazon Alexa
Tapo Appრეალური დრო
340 ₾
0% installment · 29 ₾/mo
Delivery across Georgia
Smart lock lithium battery
P-P+C+P+P-
Original Smart lock lithium battery
4200mah
70 ₾
IC Card (RFID)
RFID card compatible with smart locks
Programming included in price
Delivery across Georgia
For HuTools, LOX and other series
15 ₾
Includes programming + delivery
Questions?
Frequently Asked Questions
1. How soon is installation done after ordering?
Usually within 1-3 business days we agree on a convenient time and complete the installation in a single visit - no extra call-out needed.
2. What happens if the power goes out?
Our locks run on a lithium battery or AA/AAA batteries — a permanent power connection is not required. The only exception is outdoor/gate locks, where a permanent power supply is recommended for extra reliability.
3. Can I buy on installment?
Yes - every smart lock is available with Bank of Georgia's 0% installment plan, from 3 to 24 months, applied for directly on the site.
4. What if I lose my access code or key?
Full responsibility for the security of keys, access codes and cards rests with the lock's owner — the company cannot remotely recover a lost key or code. Recommendation: keep a spare key in a safe place and replace a depleted battery promptly.
5. What warranty do the products have?
Yes, every device comes with warranty coverage — ranging from 1 to 2 years depending on the model and manufacturer, covering manufacturing defects.
6. Does it work without internet?
Yes, core functions (unlocking by code or card) work without internet; remote control and notifications require a Wi-Fi connection.
7. Can I replace my existing lock without installing a new door?
Yes, in most cases the smart lock is installed on your existing door, matching standard sizes — a new door is not required.
8. If the device breaks down, how much does a call-out cost?
If the defect is a manufacturing fault, the call-out and repair are free under warranty. If the issue has another cause (e.g. a lost code, misuse), the call-out is charged at a rate communicated in advance.
×
Personal Manager
Would you like a free engineering consultation with a personal manager?